Faqs

Free cancellation up to 12 hours before the start of the tour.

Yes, you can change your tour date up to 2 hours before the scheduled departure time. Simply contact our customer service team or use the booking modification option in your confirmation email. Changes are subject to availability for your desired new date.

We accept all major credit cards (Visa, MasterCard), bank transfers, and cash payments. You can book now and pay later, or make an immediate payment through our secure payment gateway. We accept EUR, USD, GBP, and EGP currencies.

We provide free pickup & drop-off from/to any hotel in the area. After booking, we'll contact you to confirm your exact pickup time (typically 15-60 minutes before the tour starts, depending on your location).

Our tours are available in English, German, French, Italian, Spanish, and Russian. Please select your preferred language during booking to ensure a guide speaking your language is assigned.

Our tours typically have a maximum of 15 participants to ensure a personalized experience. Private tours are also available for those preferring a more exclusive experience.

Yes, most of our tours can be arranged as private experiences. Private tours offer more flexibility with timing, itinerary customization, and personal attention from your guide. Contact us for private tour pricing and availability.

Children of all ages are welcome. Children under 3 years join for free. Special rates apply for children aged 3-11. Some activities may have minimum age requirements for safety reasons.

In case of severe weather conditions, we may modify the itinerary or offer an alternative date free of charge. If the tour must be cancelled due to weather, you'll receive a full refund.

Yes, you can bring a small backpack or day bag for your personal items, water bottle, camera, and any necessities you might need during the tour.

Yes, AVA Safari is fully licensed and insured. We operate under Egyptian Tourism Authority license and maintain comprehensive insurance coverage for all our tours and activities.

You can book directly through our website, by WhatsApp, or by email. We'll confirm quickly and provide all the details you need.

Yes! All our tours include free hotel pickup and drop-off in Hurghada. We’ll confirm your pickup time after booking.

Absolutely! Our desert safaris, city tours, and boat trips are all family-friendly and safe, with experienced guides and drivers.

We accept both online payments and cash on the day of the tour. You’ll receive full booking details either way.

Yes, we offer special rates for groups and families. Contact us for a custom quote.

Yes! We have custom travel packages across Egypt — including Cairo, Luxor, Aswan, and Alexandria. Ask us for details!

Tour durations vary.
– City tours: 3–5 hours
– Sea trips: 6–8 hours
– Luxor/Cairo day trips: Full day (16+ hours)
– Desert safaris: 3–6 hours
Exact times are shared in your confirmation.

Our guides speak English, German, French, Russian, and more. Let us know your language preference when booking.

Yes! Most of our full-day trips include lunch (and sometimes dinner). Please check the “What’s Included” section or ask during booking.

Yes! Our activities are beginner-friendly, and our team gives full safety briefings and instructions before every trip.

No, we provide clean, high-quality snorkeling and safety equipment for all activities.

Yes, for trips to Luxor, Cairo, and long-distance tours, a passport or national ID is required for travel.

Yes! We run tours every day, all year round, including holidays. Just check availability with us in advance.

Yes, you’ll receive a full confirmation via email or WhatsApp with all the details including pickup time and contact info.

Yes, we offer discounted rates for children, usually based on age. Infants under 3 years old often join for free.

Absolutely. You’re welcome to bring your own snorkeling mask, GoPro, or safety gear if preferred.

Yes, we adjust the pace to the group. Let us know in advance, and we’ll make sure everything is safe and comfortable.

We recommend booking at least 12–24 hours in advance, especially in high season. But we also accept last-minute bookings when available.

The minimum age for our tours varies depending on the activity.

For safety reasons, some tours may have age restrictions.

Please check the tour description or contact us for more information.

We accept cash, credit cards, and bank transfers.

Please contact us for more information about payment options.

Yes, you can cancel your tour up to 24 hours before the scheduled start time for a full refund.

Cancellations made less than 24 hours before the tour may be subject to a cancellation fee.